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Privacy Policy

How PowerHub collects, uses, stores and shares personal information, under the Privacy Act 2020.

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1. Purpose

PowerHub Limited (“PowerHub”, “we”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal information in accordance with the Privacy Act 2020 (NZ).

We only collect information we need to provide electricity services, meet our legal obligations, and support our customers.

2. What personal information we collect

We may collect the following types of personal information:

  • Identity and contact details
    Name, address, email address, phone number, date of birth

  • Electricity supply details
    ICP number(s), metering information, usage data, distributor details

  • Billing and payment information
    Bank account details, payment history, invoices

  • Customer interactions
    Communications with us (calls, emails, online forms), complaints or support requests

  • Third-party comparison or switching data
    Information provided via authorised services such as Billy (Electricity Authority) or other comparison platforms, including switch identifiers and selected plan details

We do not collect information that is not reasonably necessary for providing our services.

3. How we collect information

We collect personal information when you:

  • Sign up for electricity services with PowerHub

  • Switch to PowerHub via a comparison or switching service

  • Contact us for support or enquiries

  • Make payments or manage your account

  • Interact with our website or digital services

We may also receive information from:

  • Electricity distributors

  • Metering equipment providers

  • Industry switching systems

  • Authorised third-party services you choose to use

4. How we use your information

We use your personal information to:

  • Provide electricity retail services

  • Manage switching and ongoing supply

  • Bill you accurately and process payments

  • Respond to enquiries, complaints, or support requests

  • Meet obligations under the Electricity Industry Participation Code

  • Improve our services and customer experience

  • Comply with legal and regulatory requirements

We do not sell your personal information.

5. Who we share information with

We may share personal information with:

  • Electricity distributors and metering providers

  • Industry switching and reconciliation systems

  • Payment service providers

  • Technology and service providers supporting our operations

  • Government agencies or regulators where legally required

All third parties are required to protect your information and use it only for authorised purposes.

6. How we store and protect information

We take reasonable steps to keep personal information secure, including:

  • Secure systems and access controls

  • Limiting access to authorised staff only

  • Secure data storage and transmission practices

We retain personal information only for as long as necessary to meet legal, regulatory, and operational requirements.

7. Website assistant

Our website offers a chat assistant that answers questions using wording published on this site. If you send us your details through it, we collect your name, email address, your question, and - only if you give them - your mobile number and a preferred time to call. We use this to answer your enquiry and, where you have asked for it, to carry out a free analysis of a power bill you send us. We do not use it for marketing unless you separately opt in. If you go on to become a PowerHub member, your enquiry is kept with your account records for seven years. If you do not, it is deleted within 24 months. The assistant does not collect identification, date of birth, account or payment details.

8. Bill analysis

You can ask us to look at a power bill in two ways: by sending it to us with an enquiry or application, or by uploading it to the bill analysis tool on this website.

The online tool reads the figures off your bill - the billing period, the kilowatt hours used, the amounts charged, and the network your property connects to - and compares them against published wholesale market prices. It does this in the moment and does not keep the file. We keep only the figures read from it, without your name, address or ICP number attached, so that we can see how the tool is being used and improve it. You do not have to give us any contact details to use it.

If you send a bill with an enquiry or an application, we keep it with that enquiry so we can carry out the analysis and answer you. If you go on to become a PowerHub member, it is kept with your account records for seven years. If you do not, it is deleted within 24 months.

The online tool works from monthly market averages, so the figure it gives you is an estimate, not a quote. A closer analysis uses half-hourly data for your own connection, which we can only do once you apply.

If you would like to hear from us, there is a separate box you can tick to subscribe to our newsletter. Using the tool or sending us a bill does not subscribe you to anything, and every email we send has an unsubscribe link.

9. Your rights

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Ask how your information is used or shared

Requests can be made by contacting us using the details below.

10. Contact us

Email: info@powerhubgroup.com
Phone: 0800 769 374
Address: Level 8, 139 Quay Street, Auckland 1010, New Zealand

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.

Last updated: 1 February 2026

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