Contact PowerHub
Phone
Location
Level 8
139 Quay Street
Auckland 1010 New Zealand
Ask us something
We answer during business hours. If it is about a bill or a fault, include your property address or ICP number so we can look it up before we reply.
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Billy is a free and independent energy price comparison website. Check it out to make sure you're on the right plan for your needs: www.billy.govt.nz
Email: support@billy.govt.nz
Phone: 0800 BILLY NZ (0800 245 596)
The following support services are also available:
Utilities Disputes is a free and independent service that can help with energy complaints: www.utilitiesdisputes.co.nz
Email: info@udl.co.nz
Phone: 0800 22 33 40
Mail: Freepost 192682, PO Box 5875, Wellington 6140
Our customer care team are available during business hours
If you have a question, concern or complaint, please let us know straight away. We will work with you to resolve things quickly and fairly.
See what this would cost you
These are our published numbers. What matters is what they do to your bill.
Send us a recent power bill and we will price that same usage against the actual half-hourly market, so you see the difference on your own consumption rather than an average. It is free, it takes a couple of days, and it commits you to nothing.
If it stacks up, choosing your term and seeing your first invoice is the step after that.